Frequently Asked Questions

Everything you need to know about your 5SOS merch order.

How long will it take for my order to ship?

Standard shipping typically takes 3-5 business days for processing, plus transit time. During new tour launches or album releases, please allow up to 10 business days for dispatch.

Do you offer international shipping?

Yes, we ship 5SOS apparel and accessories worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

What is your return policy for apparel?

We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.

How should I care for my 5SOS screen-printed hoodies and tees?

To preserve the quality of the print, we recommend washing your items inside out in cold water and tumble drying on low heat or air drying.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I change my shipping address after placing an order?

Address changes can only be made within 1 hour of purchase. Please contact our support team immediately with your order number to request an update.